Return and refund policy

At Packaging Leaders, we want our customers to be satisfied with their orders. If you experience a problem with your order, please review the following return and refund terms.

Return Window

Eligible return requests must be submitted within 30 days of delivery. To start a return, contact our customer support team at sales@packagingleaders.co.uk.

Item Condition

Returned products must be unused and, where possible, kept in their original packaging. Because most of our packaging products are custom-made and personalized, we do not accept returns for change of mind, incorrect customer-provided information, or customer-approved artwork. Custom products may qualify for a return, replacement, or refund if they arrive damaged, defective, incorrectly manufactured, or materially different from the approved specifications.

Return Process

To request a return or report an issue, email sales@packagingleaders.co.uk with:

• Your order number
• A description of the issue
• Clear photos of the affected products

Our team will review your request and provide return instructions when a physical return is required. Please do not return any products without prior authorization.

Return Shipping Costs

Customers are generally responsible for return shipping costs. If the return is caused by a verified manufacturing, printing, or fulfillment error by Packaging Leaders, we may provide a prepaid return label or cover reasonable return shipping costs.

Refunds

Once an approved returned order has been received and inspected, we will process the eligible refund to the original payment method within 15 business days. Original shipping charges are generally non-refundable unless the return resulted from an error by Packaging Leaders. Your bank or payment provider may require additional time to post the refund to your account.

Exchanges & Replacements

If you receive an incorrect, damaged, or defective product because of an error on our part, we may provide a replacement or reprint at no additional cost.

Custom Orders

Customers are responsible for carefully reviewing and approving all artwork, dimensions, spelling, colors, quantities, materials, and other specifications before production. Packaging Leaders is not responsible for errors contained in customer-supplied information or an approved proof. Once a custom order has entered production, it generally cannot be returned or refunded because of buyer’s remorse or a change of mind.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation is only possible if production has not yet started. Once printing or manufacturing has begun, the order may no longer be eligible for cancellation or a full refund.

Contact Information

For return, refund, replacement, or cancellation questions, please contact: Packaging Leaders Email: sales@packagingleaders.co.uk Phone: +44 757 582 2387 Address: 147b St Huberts rd Great harwood BB6 7ED